Run the uninstall.tool either as root or by assuming root privileges by sudo, providing the computer's password when prompted.Īlthough macOS supports the removal of apps using Trash or Launchpad, we do not recommend using these methods as they do not fully uninstall the Agent, and associated features, from the computer.Navigate to the Mac Agent installation directory.Click OK to begin the uninstall process.Enter the Password for the computer user when prompted.Review the warning information and proceed.
Double-click the Agent disk image file (For example: OSX_AGENT_3_8_0.DMG). If the Agent installation package is deleted from the computer, you can download another installation package using Agent > Download Agent on the N-sight RMM Dashboard. Go to the Downloads folder (available in the Finder sidebar or the Dock). Run the uninstall.tool in Terminal (Command Line). Rerun the Agent Installer and select Uninstall. There are two options to manually remove the Mac Agent from the computer: When you manually uninstall the Mac Agent, the uninstall is communicated back to N-sight RMM and the device is removed from the N-sight RMM Dashboard(if is was not already removed). Use the Agent Removal Alerts to receive a notification when an Agent is removed not using the N-sight RMM Dashboard. For example: Agent Uninstalled Manually from Device. The User Audit Report records information for device deletions including the Date/Time of removal, the Client, Site and Device details, the Username and the action. For more information, see Remove an MDM Enrollment Profile directly from a device. When the Mac Agent is uninstalled from a device, Device Management for Apple is not automatically unenrolled unless you select that option when you Automatically uninstall the Agent or until you remove the MDM enrollment profile from the device. When you confirm a deletion, all information stored in relation to the Client, Site or Device(s) is instantly removed from the database and the data is unretrievable.Įnsure that you verify the correct item is selected for removal before you enter the password and confirm deletion. If needed, you can also manually remove the Mac Agent from the computer.ĭeleting a device from the N-sight RMM Dashboard and Agent uninstalls are non-recoverable actions. 
If you no longer require N-sight RMM on a computer, you can remove the computer from the N-sight RMM Dashboard and the Mac Agent automatically uninstalls from the computer.
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